This policy explains what personal information the Union of Ugandans in Malaysia collects through this website, why we collect it, and what we do with it. We handle personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).
Information we collect
Information you give us directly — your name, email address, phone number and any message content when you use a contact form, register for membership, sign up for an event, or write to us.
Account information — if you create an account, the details associated with it.
Order and ticket information — if you buy merchandise or event tickets, the details needed to process and fulfil that order, including billing and delivery details.
Technical information — your IP address, browser type, device and pages visited, collected automatically as you browse.
We do not store your full payment card details. Card payments are handled by third-party payment providers on their own systems.
How we use it
To respond to your enquiries and provide the support you have asked for
To administer membership and event registration
To process and deliver orders
To send you community updates where you have asked to receive them
To maintain the security of the website and understand how it is used
We do not sell your personal information, and we do not share it for advertising purposes.
Who we share it with
We share personal data only where it is necessary to run the site and our services: with our web hosting provider, our payment providers, email and analytics services, and where we are required to do so by law. These providers may process data outside Malaysia.
Cookies and analytics
This site uses cookies to keep the site working correctly, remember your preferences, and hold the contents of your cart or account session. We also use analytics tools to understand how visitors use the site in aggregate. You can block or delete cookies through your browser settings, though some parts of the site may not work properly if you do.
How long we keep it
We keep personal data only as long as needed for the purpose it was collected, or as long as we are required to keep it for legal, accounting or reporting reasons. Order records are generally retained longer than general enquiries.
Your rights
Under the PDPA you may request access to the personal data we hold about you, ask us to correct it if it is inaccurate, withdraw consent to our use of it, and limit its processing for certain purposes. You can unsubscribe from community emails at any time using the link in the message or by contacting us.
To make any of these requests, get in touch. We may need to verify your identity before acting on a request.
Security
We take reasonable steps to protect personal data against loss, misuse and unauthorised access. No website can guarantee absolute security, and you share information with us on that understanding.
Other websites
This site links to external organisations such as universities, government departments and EMGS. We are not responsible for their privacy practices. Read their policies before giving them your information.
Children
This website is intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us and we will remove it.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
Contact
Questions about this policy or about how we handle your data can be sent through our contact page.
Welcome to the Union of Ugandans in Malaysia! Thank you for reaching out. We’re here to support Ugandans living, studying, or planning to come to Malaysia. Please let us know how we can assist you today.
