This page explains when refunds and returns are available for event tickets and merchandise bought through this website. Please read it before you buy.
Event tickets
Tickets are refundable only if we cancel or reschedule the event.
If we cancel an event, you will receive a full refund of the ticket price. You do not need to request it.
If we reschedule an event, your ticket remains valid for the new date. If the new date does not work for you, contact us and we will refund you in full.
If you simply cannot attend, we are not able to offer a refund. Our events are community-run and costs are committed in advance on the basis of tickets sold.
If your circumstances change, do still get in touch. We cannot promise a refund, but we would rather hear from you than have you simply not turn up.
Merchandise
We accept returns for items that are faulty, damaged in transit, or not what you ordered. We are not able to accept returns for change of mind, or because an item does not fit, so please check sizing and product details before ordering.
If something is wrong with your order
Contact us promptly after your item arrives, with your order number and a photograph of the problem.
We will confirm whether to return the item or whether a photograph is enough.
Once confirmed, we will replace the item or refund you, whichever you prefer and whichever we are able to do.
Where an item is faulty, damaged or incorrect, we cover the cost of returning it. Items should be returned in the condition they arrived, with any packaging where possible.
How refunds are paid
Refunds are issued to the original payment method. Once we process a refund, how quickly it appears depends on your bank or card provider rather than on us, and can take several working days.
Your statutory rights
Nothing on this page limits the rights you have under Malaysian consumer law, including the Consumer Protection Act 1999. Where the law gives you a stronger remedy than this policy, the law applies.
Questions
If anything here is unclear, or you are unsure whether your situation is covered, ask us before you buy.
Welcome to the Union of Ugandans in Malaysia! Thank you for reaching out. We’re here to support Ugandans living, studying, or planning to come to Malaysia. Please let us know how we can assist you today.
